MACL’s success is built on the trust and confidence we earn from our relationships within the community. We establish this credibility by fulfilling our commitments and conducting our interactions with honesty. The following values create a foundation for our Code of Ethical Conduct.
Integrity requires that we be, among other things, honest and transparent. We believe that service delivery and public trust should never be compromised by personal gain or advantage. Integrity is not necessarily compromised when we make an unintentional error or in the honest difference of opinion but integrity can never include lying or deception.
We believe that people are entitled to dignity and courtesy because of who they inherently are. We strive to create environments that are caring, collegial and above all respectful.
Regardless of ability, we believe that every person has the right to live and participate as full citizens in their communities. We will actively support people to be engaged in their neighbourhoods, communities, schools and workplaces.
We value that every person is unique and believe that these differences must not get in the way of anyone’s full participation.
We accept responsibility for our decisions and actions and commit to being honest about and learning from our mistakes. We will not make promises we know we cannot keep as failing to meet our commitments erodes trust.
We work with the individuals and families supported to build their capacity to make choices, to reach their desired goals and to develop their skills and strengths. Not only will we advocate on their behalf, we will teach and support individuals and families to be self-advocates.
Recognizing that those we serve expect and deserve high quality services, we will strive to understand what the individuals and families we support expect from their services and work to the best of our ability to meet those expectations. We look for and adopt best practices in our service delivery.
We commit to work effectively with each other and within teams in order to ensure quality service delivery. We will model respectful verbal and non-verbal communication when discussing ideas, sharing practices and will be open minded to others’ ideas.
The safety of all members of our community is of paramount importance. We are guided by safety policies and practices.
From its beginnings as a grassroots family-led organization, MACL has maintained a strong commitment to responding to the needs of individuals and families. Our rich history illustrates our dedication to supporting all members of our community.
To hold ourselves accountable to our commitment to quality, we created a 2019 – 2022 Strategic Plan in addition to producing an Annual Report.
At MACL, we begin each new year by renewing our commitment to our Ethical Code of Conduct. It is this policy that identifies our vision, mission & values. Our Ethical Code of Conduct outlines our service delivery and workplace culture. It identifies our values and describes how these values will guide our conduct as staff, volunteers or contractors. Our values guide conversations and anchor the decisions we make.
Services provided by MACL have been accredited under CARF International since 2005. CARF is an accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process and continuous improvement services that center on enhancing the lives of persons served and their families.
Our most recent survey was conducted in April, 2016.
Here is a summary of their findings:
“On balance, MACL is a well-respected service organization that demonstrates substantial conformance to the CARF standards. Persons served receive essential and beneficial services that meet their needs. Persons served, families, employers, and funders refer to MACL as being vital to them and the community. The organization employs dedicated and caring staff members. MACL embraces the CARF standards and ongoing performance improvement.”
Our passionate Board of Directors are the hard workers behind ensuring MACL fulfills its mission and has a solid strategy for continued success.